FAQ

Please take a moment to review our policies and product information. Any further questions, please don’t hesitate to contact us.

 

Return Policy:

Victor Simoni wants you to be thrilled with your purchase - so if for any reason you are unsatisfied, we will gladly issue you a refund for the purchase price (excluding shipping). All we ask is that you contact us at: info@victorsimoni.com within 5 days of the delivery date and mail the product(s) back to us within 14 days of receiving your purchase. All returned items must be in their original unused condition.

Please also make sure that the returned items are mailed back to us with a tracking number and insured for the value of the product.

Domestic Shipping:

All products will ship within 1 business day, USPS Priority Mail. A tracking number will be provided and you can check the status of your delivery at the bottom of our Contact page.

International Shipping:

All products will ship within 1 business day. To keep shipping costs at a minimum, we use US Post Office International Priority with a customs tracking number. This number will not be trackable on our website, but you can use this number to track your package via the destination country's postal tracking system once the package has arrived in customs.

Rush Shipping:

Contact us. We'll make it work! 

 

GENERAL PRODUCT INFORMATION:

All of our leathers are supplied by a family run tannery in Northern Italy and are dyed or distressed per our specifications.

Our featured zippers are manufactured in Switzerland by the RIRI company. They are known industry wide as the Rolls Royce of zippers and are used by many of the top luxury brands such as Louis Vuitton and Dooney & Bourke. 

All of our products are designed in Redondo Beach and crafted by a small, family run company in Northern Portugal.

 

GLOSS WALLETS:

All Gloss Wallets are made from PVC coated cotton, manufactured in Italy.

The Gloss Wallets are extremely durable and their shiny coating does not fade or dull.

CLEANING: Use a damp cloth with a drop of mild detergent, such as dish soap.

 

HAIR ON HIDE LEATHER PRODUCTS:

The hair on hide wallets, clutches and totes are made from natural cow hair on hide leathers. Also known in the industry as Pony Hair. We think the term pony hair is confusing, so we always refer to these products as Hair on Hide.

Our leathers have been:

-Dyed

-Printed or

-Distressed

Some hides utilize more than one process to achieve their finished look.

HAIR ON HIDE USAGE/CARE: Treat your hair on hide like a diva! They are more delicate than smooth finished leather. Ideally, the hair on hide wallet or clutch should be stored in a separate compartment in your handbag. Our large vertical tote pocket was specifically designed to protect your wallet from rubbing against other items in the handbag. 

It is not at all necessary, but to keep totes in the most pristine condition, we recommend not overstuffing your tote and hanging it from a doorknob when not in use.

 

CLEANING: Use a leather cleaner specifically designed for use on hair on hide leathers or simply wipe the tote with a slightly damp cloth in the direction of the hair growth and wipe dry. You can also groom your tote with a clean toothbrush or a brush designed for suede.

 

ABOUT THE TANNERY: We have personally visited the tannery in Italy to ensure that they are a responsible company. They prefer to work with smaller, independent designers in the apparel and accessories sectors rather than large corporate clients. They make all their hides to order and are very conscious about minimizing waste. To that effect, they make every effort to use their scraps. Leftover pieces are used to craft custom pillows and rugs that are made in house.

 

TOTES INNER POCKET DESIGN:

The two vertical inner pockets in our totes were designed with an eye towards organization. The larger of the two vertical pockets is designed to hold and protect the Victor Simoni wallet or any oversized wallet. The smaller pocket is recommended for a cell-phone.